* Logo
* Translator Tools
*
* Motto
* *
TransTools suite Knowledge base Feedback Back to Index | Site map
*
*
*
*
*
*
*
*
Also on:

TransTools on Twitter TransTools on Google Plus TransTools on LinkedIn TransTools on Scoop.It!
*

Troubleshooting installation problems

TransTools for Word was installed successfully, but there is no TransTools menu or toolbars in Microsoft Word

Check the following:

  • If you have just installed TransTools and Microsoft Outlook was running during installation, you need to restart it.
  • If you have Adobe Acrobat (not Acrobat Reader, but the actual PDF printer) installed on your computer, then Adobe Acrobat will cause TransTools menu to disappear under Word 2003 or earlier. This is due to a bug in Adobe Acrobat which affects many add-ins. To fix the problem, right-click Word toolbars and select 'TransTools' from the menu, which will give you an alternative access to TransTools commands.
  • Check that Word's Macro Security settings allow add-ins to be used. See Installation of TransTools for Word for more details.
  • Check that your virus scanner does not block Microsoft Word add-ins.

Uninstall.log not found! Uninstallation cannot proceed!

This error is caused by the fact that Uninstall.log file, which is created during automatic installation, cannot be found in the program's directory, which is usually:

  • Windows XP or earlier: 'C:\Documents and Settings\<your_user_name>\My Documents\TransTools';
  • Windows Vista or later: 'C:\Users\<your_user_name>\Documents\TransTools'.

(If you changed this directory during installation, use that directory). If you come across this rare error, you will need to uninstall TransTools manually.

Here's what you need to do:

  1. Deactivate TransTools for Excel, if it was activated.
  2. Close Microsoft Excel.
  3. Remove TransTools.xla and TransTools.loc (or simply two files named TransTools, if you cannot see file extensions) from:
    • Windows XP or earlier: 'C:\Documents and Settings\<your_user_name>\Application Data\Microsoft\AddIns',
    • Windows Vista or later: C:\Users\<your_user_name>\AppData\Roaming\Microsoft\AddIns'.

    Note: 'AddIns' folder above may be translated in some versions of Microsoft Excel such as the French or German versions.

  4. Close Microsoft Word and Microsoft Outlook (if applicable) .
  5. Remove TransTools.dot and TransTools.loc (or simply two files named TransTools, if you cannot see file extensions) from
    • Windows XP or earlier: 'C:\Documents and Settings\<your_user_name>\Application Data\Microsoft\Word\STARTUP',
    • Windows Vista or later: 'C:\Users\<your_user_name>\AppData\Roaming\Microsoft\Word\STARTUP'.

    Note: 'STARTUP' folder above may be translated in some versions of Microsoft Word such as the French or German versions.

  6. Remove TransTools directory, which would normally be:
    • Windows XP or earlier: 'C:\Documents and Settings\<your_user_name>\My Documents\TransTools';
    • Windows Vista or later: 'C:\Users\<your_user_name>\Documents\TransTools'.

    If you would like to keep TransTools configuration file, delete all the files and subfolders in this directory except TransTools.cfg.

  7. Remove TransTools directory from:
    • Windows XP or earlier: 'C:\Documents and Settings\<your_user_name>\Start Menu\Programs';
    • Windows Vista or later: 'C:\Users\<your_user_name>\AppData\Roaming\Microsoft\Windows\Start Menu\Programs'.

Configuration file errors in TransTools for Word or TransTools for Excel

If you use any TransTools commands that rely on the configuration settings (Language Check / Check Translation, Automatic / Manual Localisation, Configure, Insert Symbol / Quotes) in either TransTools for Word or TransTools for Excel, you may encounter configuration file errors. Use the guidelines below to fix the problem:

  • In Microsoft Word, click Configure... under TransTools menu and open Configuration File tab. Make sure that no errors or special notifications are shown, or follow the prompts to change the configuration file.
  • If you installed TransTools for Excel:
    1. Close Microsoft Word;
    2. Open Microsoft Word add-ins folder:
      • Windows XP or earlier: 'C:\Documents and Settings\<your_user_name>\Application Data\Microsoft\Word\STARTUP',
      • Windows Vista or later: 'C:\Users\<your_user_name>\AppData\Roaming\Microsoft\Word\STARTUP'.

      Note: 'STARTUP' folder above may be translated in some versions of Microsoft Word such as the French or German versions.

    3. Copy TransTools.loc from this folder to the clipboard (if you cannot see file extensions in Windows Explorer, just copy the file with the smallest file size of the two).
    4. Open Microsoft Excel add-ins folder:
      • Windows XP or earlier: 'C:\Documents and Settings\<your_user_name>\Application Data\Microsoft\AddIns',
      • Windows Vista or later: C:\Users\<your_user_name>\AppData\Roaming\Microsoft\AddIns'.

      Note: 'AddIns' folder above may be translated in some versions of Microsoft Excel such as the French or German versions.

    5. Paste TransTools.loc to this folder.
    6. Restart Microsoft Excel.

If you installed TransTools using the Manual Installation package, replace the folders above with the folders you used during installation.

Tip: If you used the Automatic Installer, shortcuts to the add-in folders are also available under:

  • Windows XP or earlier: 'C:\Documents and Settings\<your_user_name>\My Documents\TransTools\Configure';
  • Windows Vista or later: 'C:\Users\<your_user_name>\Documents\TransTools\Configure'.

Double-click the shortcut for the add-in where the problem occurred.

TransTools menu not removed properly when 'TransTools for Visio' is closed

If Visio is not properly closed, you will see that TransTools menu still remains in the top menu of the program. TransTools for Visio is not really an add-in, so this menu works only if these files are open. To remove this menu, right-click on Visio toolbar and choose Customize.... The customization dialogue will be activated. Right-click the TransTools menu and choose "Remove". Then close the customization dialogue.

 

Developed by Stanislav Okhvat, 2007–2016

Microsoft Word®, Excel®, PowerPoint® and Visio® are registered trademarks of Microsoft Corporation.
Autocad© is copyright of Autodesk, Inc.
SDL Trados® (including SDL Trados Studio, Trados Workbench, TagEditor and Microsoft Word Addin) is a registered trademark of SDL plc.
memoQ is copyright of Kilgray Translation Technologies.
Wordfast© is copyright of Yves Champollion.

Software disclaimer